Social Media Moderation
Effective social media moderation requires a combination of technological tools, well-defined processes, and a skilled moderation team. Regular communication with the community and a commitment to maintaining a positive online environment are essential for long-term success.
Comments moderation
Regular and proactive moderation is essential to creating a positive online community on your Facebook Page. Stay vigilant, address issues promptly, and foster a respectful and engaging environment for your audience, with Epsilon you can reply, hide, like, delete the user comments using Epsilon AI integrated service or manually utilizing our team or your own team with a pre-made saved replies in real time
Social Media users management and classification
With Epsilon you can:
- Block user accounts
- Classify users
- Group users and comments
Reply Messages in real time
Responding in real-time on social media demonstrates your commitment to customer satisfaction and helps build a responsive and engaged community around your brand, with Epsilon AI you can use the Chatbot handle frequently asked questions or provide initial responses
